Surprise residents balk at proposed 82% water-rate hike

More than 400 Surprise             been made public.
residents bundled in winter        "The settlements, of course,
coats and blankets gathered        are a lot of give and take,"
Tuesday night to protest a         Mitizi Mills, executive
more than 82 percent water-        director of Sun City Grand,
rate hike sought by Arizona        told the crowd. "I don't have
American Water Co.                 anything that I can legally
Although the temperature           report to you at this time on
dipped into the high 40s, the      that."
crowd was steaming over the        If the interveners and
proposal, which could raise        Arizona American agree to a
an average customer's bill by      settlement, the outcome
about $300 per year. The           likely wouldn't be determined
protesters occasionally burst      for months. The judge in the
into chants of "No, no, no."       case would still conduct
"We must stand united on this      hearings and forward a
protest," resident Gwen            recommendation to the
Wisner said. "If this passes,      commission for a vote.
not only will the individual       Nonetheless, the HOA leaders
water bills go up, but             said residents must continue
everything in the city and         to stay engaged by writing, e-
everywhere you do business is      mailing and calling the
going to go up."                   commission members.
Most of Surprise lies within       "I don't want to lose your
Arizona American's Agua Fria       momentum, knowing that we're
Water District, the service        talking settlements," Mills
area that is facing the            told protesters Tuesday. "You
increase. It would affect 30,      still need to keep your
000 customers in the city,         letters being written to the
including homeowners and           corporation commission."
businesses.                        Mills said the city is facing
The company has said the           a tough opponent in Arizona
driver for its increase is a       American. She said the HOAs
new $74 million White Tanks        typically have four to five
Regional Water Treatment           attorneys at the table while
Plant that was designed to         the company has more than 10.
wean Surprsie off of               The interveners have set
groundwater, which is not          aside $250,000 for legal
easily replenished, and onto       costs, compared with the
more sustainable canal water.      company's $5 million, Mills
Critics said plans for the         said.
treatment plant should have        Residents have deluged the
been shelved or reduced when       commission with letters and
the housing market crashed.        phone calls. More than 400
The company had planned on         signed a petition that was
using water hook-up fees for       presented in the rate case
new houses to pay for the          this week and Sun City Grand
facility.                          even bussed residents to
"We understand there is never      Tuesday's rally.
a good time for a rate             "My husband and I live on
increase and are sensitive to      Social Security and can
our customers concerns,"           hardly afford our utility
company spokeswoman Joni           bills, mortgage, food,
McGlothlin said. "Arizona          prescriptions, medical bills,
American Water is seeking a        etc., as it is," one resident
rate increase, in part, as a       wrote the commission on
result of significant              Monday. "A (nearly) 83
investments it made in             percent increase is
infrastructure."                   outrageous!"
Mayor Lyn Truitt and the City      Much of the criticism at
Council, who have been             Tuesday's rally was centered
outspoken against the              on Arizona American's
increase, invited residents        decision to build its White
to Tuesday's rally at              Tank plant at the height at
Surprise Stadium. Shivering        of the housing crash.
protesters filled several          Speakers said residents
sections of the center             should not foot the bill for
bleachers while Truitt and         the company's decision.
other city leaders spoke from      McGlothlin said construction
the baseball diamond.              of the plant was necessary
The show of opposition was         because long-term use of
planned to coincide with           groundwater is not a viable
Arizona Corporation                option for the city. She said
Commission hearings in the         no costs of the plant are
rate case. A presiding judge       included in the company's
began hearing from expert          current rates.
witnesses on both sides of         Ernie and Marty Lenthall,
the case Monday.                   retirees who live in Sun City
Surprise and homeowners            Grand, said they stood in the
associations across the city,      cold weather to stand up for
led by the retirement              themselves and other seniors
community of Sun City Grand,       on a fixed income. The crowd,
have been granted intervener       who often broke into cheers
status in the case. That           and applause, accused Arizona
allows them to question            American of being callous
witnesses and submit legal         toward its customers.
briefs.                            "I can't say it will end our
However, the hearings were         lifestyle, but it will hurt,"
postponed for much of the          Ernie Lenthall said. His wife,
week as the interveners sat        Marty, added she thought the
down with Arizona American         company "must be mistaken"
for settlement talks. Details      when the notice first came.
of the discussion have not         

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