State, critics disagreeing on impact of mental-health cuts

Thousands of Arizona's most        behavioral-health care for
severely mentally ill lost a       about 70,000 people in
wide range of treatment and        Maricopa County, has tracked
services last year when the        the rates of incarceration,
state made deep budget cuts.       hospitalization and other key
Some of them are getting           indicators for those with
along, and others have             serious mental illness who
deteriorated. But how they         lost services last July.
are doing as a whole is            Magellan's analysis shows an
uncertain.                         increase in the incarceration
To help close a billion-           rate and a decrease in
dollar budget gap, state           psychiatric hospitalization
lawmakers and Gov. Jan Brewer      during the first year of cuts.
eliminated all but generic         The rates don't account for
drugs and crisis services,         the declining numbers of
effective July 2010, for 12,       seriously mentally ill people
000 people diagnosed with          on their rolls.
serious mental illnesses who       Magellan Arizona CEO Richard
don't qualify for Medicaid.        Clarke acknowledged that
Here's what was lost in            hundreds of people have
mental-health care                 dropped out of sight. But
State health officials say         among the nearly 6,000 in the
the public mental-health           county who continue to check
system and the people it           in at area clinics and
serves have weathered the          receive mediation, he said,
cuts without significant           most appear to be managing.
incident, largely because of       "The system is doing an
a beefed-up crisis-response        extremely valiant job of
system. People may be on the       keeping individuals from
brink before they get help,        deteriorating," Clarke said.
officials say, but most            "We're making the best of a
appear to be getting it.           bad situation."
But many of those directly         'In really bad shape'  Those
affected, and the people who       who treat the mentally ill
care for them, say the loss        say the cuts have hurt people.
of services has caused harm        They point to growing numbers
to people, including hundreds      of people with mental illness
who have become incarcerated,      showing up in emergency rooms,
hospitalized due to psychotic      psychiatric hospitals and
breakdowns or fallen through       jails.
the tattered safety net and        Patients have suffered from
disappeared.                       adverse reactions to generic
"This violates every rule of       drugs and quit taking them or
public health care," said Dr.      spiraled into paranoia and
Jason Caplan, a psychiatrist       psychosis when the generic
at St. Joseph's Hospital and       drugs didn't work. Some have
Medical Center, where              resumed abusing alcohol or
emergency-room psychiatric         drugs.
consultations have spiked by       "The most tragic thing for me,
40 percent since last spring.      as a professional, are the
"It may improve the state's        folks who had been previously
bottom line in the short term,     stable," Caplan said. "The
" Caplan said. "In the long        symptoms that had previously
term, this is going to raise       been treated emerge. They
the price of health care for       begin hallucinating. They
everybody."                        become paranoid. They become
A lack of comprehensive data       manic."
makes it difficult to measure      In the past, Caplan could
the true impact of the cuts,       call a clinic and find a case
which saved $50 million in         manager to advise him on the
fiscal 2011.                       patient's medical history,
The state does not keep track      including medications. Now,
of how many of the seriously       he said, for a growing number
mentally ill who lost              of patients, there is no one
services in July 2010 have         to call.
been homeless, jailed or           Dr. Chris Carson, who runs
treated in psychiatric             the Valley's only walk-in
hospitals. Nor do health           urgent psychiatric-care
officials know why thousands       center, said the medication
of people no longer are            switch has caused trouble for
accepting any state services       patients, who have
and are unaccounted for.           experienced everything from
Based on the few items the         weight gain and drowsiness to
state tracks, including            full-blown psychosis.
complaints about services,         "I just believe that it was
spending by service providers,     wrong to take a person off a
mortality and calls to crisis      medicine they've been stable
hotlines, state                    on for years and then watch
administrators say patients,       them deteriorate," Carson
for the most part, have            said.
adapted.                           Business at Carson's Urgent
"There has been no concerning      Psychiatric Care Center has
trend there," said Dr. Laura       increased steadily - growth
Nelson, an assistant director      that mental-health advocates
for the Arizona Department of      believe is directly tied to
Health Services who oversees       the budget cuts. The facility
the state's behavioral-health      provides emergency crisis
system. "The system is not         stabilization and is one of
experiencing a crisis as a         two urgent psychiatric
result of this."                   centers in the Valley.
The budget cuts  Last year,        "We see people who are in a
Brewer and state lawmakers         great deal of distress
cut funding for adults             because they lost those
diagnosed with serious mental      services," said Carson, CEO
illnesses, such as                 of Connections AZ. "There are
schizophrenia and bipolar          not huge numbers of them, but
disorder, to help bridge the       they are in really bad shape."
fiscal 2011 budget deficit.        Data is lacking  Magellan has
The decision affected people       tracked rates of
whose income, often from           incarceration,
Social Security disability         hospitalization and other
checks, put them just over         data for this population
the federal poverty level of       during the past year, but it
$10,890 a year and made them       doesn't paint a complete
ineligible for the Arizona         picture. It's unclear what
Health Care Cost Containment       happened to people who have
System, the state's Medicaid       disappeared from the system.
program.                           From June 2010 to June 2011,
As a result, more than 12,000      the number of seriously
adults lost state funding for      mentally ill people being
brand-name medication, case        treated with state funds who
management, therapy, housing,      are ineligible for Medicaid
transportation,                    dropped by 15 percent, or
hospitalization and other          slightly more than 2,000
benefits.                          people, to 11,156.
The state forced them to           In Maricopa County, nearly 1,
switch to cheaper, generic         600 fewer people were
psychoactive medications,          receiving services, for a 21
stripped them of the case          percent decrease, according
managers they routinely            to state data.
turned to for guidance, took       They could have moved out of
away their bus passes, ended       state or completed treatment.
their counseling sessions and      Mental-health advocates fear
uprooted hundreds from their       the declining numbers signal
homes.                             that a growing number of
This group continues to            people have pulled away,
receive state coverage for         potentially becoming more of
psychiatric assessments,           a danger to themselves than
monthly medication check-ups       to others.
and associated laboratory and      "We have so little
nursing costs.                     information about what's
Brewer, a longtime advocate        happening to these people.
for the mentally ill, said at      They're like missing in
the time that the decision to      action," said Michael
cut funding for this               Franczak, a longtime state
population was gut-wrenching.      behavioral-health
Mental-health experts say          administrator, now chief
it's difficult to overstate        operations officer with the
the importance of case             Marc Center in Mesa.
managers, therapy and other        Franczak and others who work
support services for someone       with the mentally ill say
with a serious mental illness.     research shows people who
"We have many years of             don't receive support
experience that demonstrates       services, beyond medication,
quite clearly that if you          are more likely to suffer
don't provide that kind of         from repeat hospitalizations
structure, they will simply        and homelessness or wind up
fall between the cracks,"          in jail.
said Dr. Paul S. Appelbaum, a      "These people did not go away,
Columbia University                " he said. "They went into
psychiatry professor and past      higher levels of care in
president of the American          terms of cost."
Psychiatric Association.           Maricopa County's Desert
Putting out fires  State           Vista Behavioral Health
health officials and mental-       Center, a 125-bed psychiatric
health providers acknowledge       hospital in Mesa, has seen
that some people have stopped      the number of people
coming to their assigned           involuntarily admitted for
health clinics and may not be      court-ordered evaluations
receiving any treatment.           increase by more than 50
Lawmakers earmarked an             percent in the past year.
additional $16 million to          During July, 286 people were
enhance the state's crisis-        admitted to the psychiatric
response system in hopes of        hospital, compared with 188
hanging on to as many as           in July 2010.
possible.                          Judges order psychiatric
A statewide network of             evaluations for people deemed
hotlines and mobile teams          a danger to themselves or
answers urgent calls for help,     others, or who are considered
while a "warmline" fields          "persistently and acutely
less pressing problems, such       disabled."
as a conflict with a roommate      But CEO Gene Cavallo said he
or finding a free meal.            doesn't know how much of that
Typically, a two-person            growth is from the group that
counseling team will be            lost benefits.
dispatched to meet callers         The number of inmates in the
and defuse the most serious        Maricopa County jail system
situations. About 60 teams a       who have received state-
day are dispatched in              funded services for serious
Maricopa and Pima counties.        mental illness has increased
"The system as a whole did         by about 20 percent over the
what we could to put out the       past year, to an estimated
fires," said Suzanne Rabideau,     375 people on any given day.
whose Crisis Network               The numbers are up this year
contracts with the state to        even as the number of inmates
provide telephone and in-          has declined.
person crisis-response in          Dr. Dawn Noggle, mental-
Maricopa and Pima counties.        health director for the
"It's just that people's           county's Correctional Health
lives had to deteriorate           Services, said she can't
before we could respond."          determine how many of these
The number of calls to mental-     inmates lost state services.
health crisis hotlines across      It's possible that her staff,
Arizona was 26.3 percent           which has grown, may now be
higher in May 2011 than in         better equipped to identify
July 2010.                         the mentally ill and that
Nelson said the higher call        could explain the increase.
volume and the fact that the       Mental-health advocates say
vast majority of calls are         the full impact of the budget
handled solely over the phone      cuts on Arizonans with
without dispatching a mobile       serious mental illness has
team indicates that the            yet to be seen.
crisis network is meeting the      "What we've been saying is
needs of those who lost            it's going to be a slow train
services. People are reaching      wreck," said Ann Rider,
out and getting help.              executive director of
"If you're not able to solve       Recovery Empowerment Network,
the call on the phone, that        which include five support
would suggest the acuity is        centers in metro Phoenix.
much higher," Nelson said.         "People don't deteriorate
Magellan Health Services of        overnight. They deteriorate
Arizona, a for-profit state        over time."
contractor that oversees           

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