Maricopa County domestic-violence victims get help via video

A unique Maricopa County           Victims face many barriers to
program is providing an            reporting their abusers. This
easier and safer way for           program aims to remove some
victims of domestic violence       of them. Some victims do not
to get restraining orders          have a ride to court or feel
without walking into a             afraid their abusers might
courtroom.                         follow them. Some victims are
Since the county started a         afraid of being judged by
videoconferencing program          others after reporting abuse.
last January, at least 60          By the end of their hospital
domestic-violence victims          stay, victims have developed
have obtained orders of            a comfort level with their
protection against their           advocates.
abusers from their hospital        "There is such a large
rooms at Maricopa Medical          percentage of women that
Center.                            don't ever come and get an
Typically at the end of their      order of protection. They're
stay, victims hospitalized at      too afraid. They have all the
the medical center at 24th         reasons they can think of,"
and Roosevelt streets have         Carrillo said.
the opportunity to request an      "(Videoconferencing) makes it
order of protection by video.      a lot easier for them. . . .
Only three people are              When they come into a court,
involved in the process. The       it's a lot more difficult
victim is in the hospital          because sometimes I might
room with a domestic-violence      have (other) people in court."
advocate who has been taking       Advocacy  For the past 10 to
care of the victim throughout      15 years, Maricopa Medical
his or her stay. The third         Center has taken a clinical
person is Justice of the           approach to helping domestic-
Peace Rachel Carrillo from         violence victims through the
the county's West McDowell         "Mariposa: Wings to Safety"
precinct, who sits by herself      domestic-violence advocacy
in a courtroom.                    program.
The process is designed to         Dr. Dean Coonrod, medical
create a safe, private space       director of the program and
so that victims feel               chairman of the obstetrics
comfortable enough to open up      and gynecology department at
about their situations. They       Maricopa Medical Center,
do not have to face their          started the advocacy work to
abusers in a courtroom             help providers identify
setting.                           victims of abuse, screen them
The videoconferencing program      and help them.
recently was lauded                Through the program, medical
nationally as an innovative        residents - especially those
county program. It was the         working in internal medicine,
brainchild of Carrillo and         trauma, the obstetrics and
Dena Salter, family-violence       gynecology clinic or the
program coordinator at             emergency room - are trained
Maricopa Medical Center, who       to detect signs of abuse.
is one of the hospital's four      "Why ask a question if you
advocates for domestic-            can't do anything about it?
violence victims.                  Most doctors, it's a little
"The victim has even more          bit out of their field,
power and control over the         domestic violence," Coonrod
situation than handing it          said.
over to somebody else,"            Domestic violence is
Salter said of the program.        addressed differently in a
How it works  When the victim,     hospital setting than in a
advocate and judge sit down        shelter, Coonrod said. For
for their videoconference,         example, the culture of
the judge first establishes        domestic violence is
what the victim's                  confidentiality and to find
relationship is with the           safety in shelters. In a
abuser and asks what happened.     hospital setting, doctors
She examines the victim's          want to ask victims about
injuries, such as marks on         their situation so they know
the face or bruised and            how to provide them with
swollen eyes.                      proper health care. And there
If the judge grants an order       is a certain sense of urgency
of protection, the victim and      in a hospital setting,
advocate can see it right          Coonrod said, because victims
away on their computer             who come to the emergency
screens and print the order.       rooms need to be treated
The victim and advocate            quickly, and some victims'
discuss how to most                injuries are severe.
efficiently serve the order        Victim advocates are
on the abuser while keeping        available 24/7. They do not
the victim safe. They discuss      provide counseling and
whether to go to police or         instead let victims know they
give the order to the              have resources if they want
Maricopa County Sheriff's          to seek help. They tell
Office to serve to the             victims they can call or come
defendant. The victim can          into the hospital any time
serve it right away or hold        they need help.
onto the order until he or         Carrillo said it was helpful
she is ready. The defendant        that the hospital already had
can request a hearing within       an established advocacy
10 days.                           program. "We all should reach
"They're actually able to get      out and do this kind of
everything done while they're      (work)," Carrillo said. "It's
there, because this is the         such a wonderful program that
time, especially when you're       a couple of judges have been
leaving the hospital - you're      asking me, (saying) 'I want
either going to do it or           to do this.' "
you're not," Carrillo said.        

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